Frequently Asked Questions

Bridal FAQs

Q: How long does a bridal appointment last?
A: Bridal appointments are booked with a bridal specialist and last about 1.5-2 hours.

Q: How long do bridal dresses take to order?
A: Bridesmaids dresses take about 4-6 months to arrive at our store from the time of order.

Q: When should I order my bridal gown?
A: You should order your bridal gown at least 1 year in advance to allow time for the gown to arrive to the store and allow you to find a seamstress to start the alteration process. Bridal gowns require 2-3 months to alter the gown. 

Q: Do you offer bridal alterations?
A: We do offer bridal alterations, but you are not required to do them here. The price for alterations is $795. We can also provide a full referral list of seamstresses in the immediate area. 

Q: What if my wedding is less than six months away?
A: We typically recommend purchasing a dress off the showroom floor so you have time to meet with a seamstress to alter the gown. Depending on the designer, there may or may not be rush cut options available, in-stock or in-production delivery but it is something we can look into the time of your appointment! Rush cut costs vary per designer. 

Q: Are there plus size options for bridal?
A: Yes! We have over 500 dresses that range from 18-30 in stock to try on! 

Q: What is required to order a bridal gown?
A: We require a 60% minimum payment before we can order your bridal gown. The remaining is due 30 days from when the dress arrives. 

Q: What is your return policy?
A: All gowns purchased at Alexandra's Boutique are a final sale. 

Q: What if I don't find my dress on the first appointment?
A: Most brides find their gowns on their first appt, but you can always hold the gowns you love with a deposit and come back for a returning bridal appointment.

Q: How much should i expect to spend on a bridal gown?
A: Our price range for gowns starts around $1200 and can go up to $10,000. The majority of our gowns fall between the price range of $1,500 to $3,000. 

Q: Who should i bring to my appointment?
A: Bring the people whose opinions you value most! When it comes to choosing a dress, you'll want to bring guests who understand your vision, and are able to give supportive feedback through this process. Please note, our styling areas fit 6 -8  guests comfortably. If you have any additional guests please let us know so that we can review accommodations. 

Prom FAQs

Q: Do you take appointments for prom?
A: We do not take appointments for prom and accept walk-ins only.

Q: Do you offer Prom alterations?
A: We do not, but have a great list of referral partners

Q: Are there plus size options for Prom?
A: Yes! We have 100s of dresses that range from 18-24 in stock to try on! 

Q: Do you do layaway?
A: Prom dresses must be paid in full and taken home the same day of purchase.

Q: What is your return policy?
A: All gowns purchased at Alexandra's Boutique are a final sale.

Bridesmaid FAQs

Q: How long does a bridesmaids appointment last?
A: Bridesmaids appointments are booked with a bridesmaid specialist and last either 1 or 2 hours based on the number of bridesmaids that are shopping.

Q: How long does bridesmaids dresses take to order?
A: Bridesmaids dresses take about 3-4 months to arrive to our store from the time of order.

Q: When should I order my bridesmaids dresses?
A: You should order your bridesmaids dresses at least six months in advance to allow time for the dresses to arrive to the store and allow you to find a seamstress to start the alteration process.

Q: Do you offer bridesmaids alterations?
A: We do not offer bridesmaids alterations at this time, but can provide a full referral list of seamstresses in the immediate area. 

Q: What if my wedding is less than six months away?
A: Depending on the designer, there are rush cut options available and the dress can come in sooner than standard delivery, typically anywhere from 4-8 weeks. Rush cut costs vary per designer and are applied per bridesmaid dress. 

Q: Are there plus size options for bridesmaids?
A: Most designers offer plus sizes but may not be in stock. Keep in mind most designers charge additional charges for certain sizes. (18+) Ask your consultant about designers who offer plus size at no additional charge.

Q: At what height can a bridesmaids dress become too short?
A: If your bridesmaid is 5'7 or taller and plans on wearing a heel, some dresses can be too short. To order extra length, if the designer offers it, is an additional charge. Costs varies per designer. 

Q: What is required to order a bridesmaids dress?
A: We require a full payment before we can order your bridesmaids dresses. 

Q: When does the order get placed for bridesmaids?
A: Once all your bridesmaids in your wedding party pay for their dresses in full, we then place the order. We do this to make sure all the dresses are as close to the same color as possible.

Q: What is a dye-lot?
A: A dye-lot is a record taken during the dyeing of fabric to identify the fabric received its coloration in the same batch at the same time. This process happens during the cutting and dyeing of the fabric, and we as retailers want to make sure if your bridesmaids are all wearing the same color, that they all arrive in the same shade.

Q: Can you guarantee the dye-lots are going to be accurate? A: We can never guarantee the dye-lots of a fabric, even when you order dresses from the same designer in the same fabric. Same goes if you order from different designers in different fabrics and colors.

Q: What if I have bridesmaids that live out of state?
A: Your bridesmaids that are living out of state can still order their dresses through Alexandra's Boutique and can call in their order over the phone. We recommend that they get themselves professionally measured by a seamstress in their area, so we can provide them with the most accurate size choice. If they cannot get professionally measured, they must provide us with a size and must understand we cannot guarantee that their dress will fit properly.

Q: How do I know if my order has been placed?
A: Once every bridesmaid has paid for their dresses in full, the order is issued.

Parent of the bride/groom and Quince FAQs

Q: How long does a MOB/Quince appointment last?
A: Bridal appointments are booked with a bridal specialist and last about 1.5 hours.

Q: How long does MOB/Quince dresses take to order?
A: MOB/Quince dresses take about 4-6 months to arrive at our store from the time of order.

Q: When should I order my MOB/Quince gown?
A: You should order your bridal gown at least six months in advance to allow time for the gown to arrive at the store and allow you to find a seamstress to start the alteration process.. 

Q: Do you offer MOB/Quince alterations?
A: We do not, but have a great list of referral partners

Q: What if my event is less than six months away?
A: We typically recommend purchasing a dress off the showroom floor so you have time to meet with a seamstress to alter the gown. Depending on the designer, there may or may not be rush cut options available, in-stock or in-production delivery but it is something we can look into at the time of your appointment! Rush cut costs vary per designer. 

Q: Are there plus size options for MOB/Quince?
A: Yes! We have 100s of dresses that range from 18-30 in stock to try on! 

Q: What is required to order a MOB/Quince gown?
A: We require a 60% minimum payment before we can order your gown. The remaining is due 30 days from when the dress arrives. 

Q: What is your return policy?
A: All gowns purchased at Alexandra's Boutique are a final sale. 

Q: What if I don't find my dress on the first appointment?
A: Most customers find their gowns on their first appointment, but you can always come back for a returning appointment. Ask your stylist for details.